Newark Campus - Frequently Asked Questions

What do I do if the power won’t come on? There is a main power switch inside the teacher’s station cabinet where the PC is stored. It is red and lights up when power is on.

My Laptop will not project on to the screen. How do I get it to come up? Usually that is because the laptop is not sending the information to the projector. Try pushing the “Fn” and “F8” button at the same time. You should then see the laptop screen go blank and the image should be on the screen. If you push “Fn” and “F8” simultaneously again, you should see the image on both the laptop and projector screen.

How do I switch between Projector, VCR, Elmo, or Computer? In rooms H 119, (etc.), there is a small black box called a “switcher box”. This box controls the VCR, Elmo, & Slide projector. The button under which device label you would like to use must be lit up. The projector is remote controlled and should be on before you attempt to use the other devices. There is a small black box called a “switcher box”. This box controls the VCR, Elmo, & Slide projector. The button under which device label you would like to use must be lit up. The projector is remote controlled and should be on before you attempt to use the other devices.

My off campus students can not see me or the projections, but are able to see other students in my classroom? This problem occurs if your cameraman is not turned on. The cameraman is the device in the back of the room that looks like a Polycom with differences and projects your image and the images of you projections

My PC will not project on to the whiteboard or screen. What do I do?

Multimedia rooms - make projector is on (green light on projector), make sure display is on “comp 1”, If this does not fix issue please contact help desk.

Distance Education Rooms - make sure projector is on (green light on projector), make sure the fourth button on switcher box is lit up, make sure display is on “video”, make sure Polycom is set to third camera, if this does not fix issue please contact facilitator or help desk.

What do I do if I am disconnected from my off campus site? Call the bridge; tell them who you are and who you are to be connected to and what time. Or contact other sites via phone to ensure that they are up and running and not experiencing difficulties also.

How do I turn on the Polycom? The Polycom is a device in the front of the room that projects your classroom to the rest of the off campus students. There is a switch on the back left upper corner, it is on if a green light in the front is visible.

How do I turn on the Projector? The projector is controlled by the remote control with the flip open bottom. Aim the remote toward the projector and press the power button. A green light will come on and be visible on the bottom of the projector.

How do I turn on the camera man? There is a box located underneath the TV where the VCR would be located it is marked “camera man” there is a switch. When the power is on a green light is visible.

How do I receive faxes? The fax number for the machine in your room should be posted on the machine. Let the person know the number to your machine and what for transmission of the fax. The machine will ring in as with a telephone and the paper work will automatically come through.

How do I send faxes? Get fax number from person or facility that you are faxing to, Load material to be faxed into the top of machine, Then type in 98+1+areacode+fax number then hit send. The fax machine will automatically dial and send info and will dispense a report sheet on the front side of machine.

How do I switch between Polycom, Elmo, and the Camera man? Click near on the Polycom remote. Click right or left key on the remote. When on the desired device click the middle button on remote. (Between the arrow keys).

What if I have no sound? If there is no sound, the black speakers on the teachers’ station may not be turned on. If there is no green light on they are off. Just turn knob on right of speaker marked volume and turn on.

What if the off campus site can not hear me? Make sure the microphones are not muted (red button not lit), call other site and make sure their speakers are not turned off, if there are still problems then call the bridge and tell them you resetting your machine. Any other questions or problems Ext. 244

What if I have sound but can not hear the other sites? Call other site and be sure they have not muted their site, or call site and have them reset their machine if they are not muted, if still a problem call the bridge. If problem persists call Ext. 244

What if I have sound but no video? If you are receiving sound from your video tape and no picture the mostly cause is the projector is not set on “video” or “S-video”. If this is not the cause the please call the help desk.

What if my VCR will not play? The VCR power is controlled by the main power switch. This switch is the red button located in side the cabinet that house the computer hard drive. This is lit up in red when on. Also, there are separate remotes for the VCR for operation of the controls for specifically the VCR. The projector needs to be on “video” or “S-video”.

What if my Elmo will not project? The projector must be set on “S-video” for the Elmo to project properly on the screen. There may also be a switch box; the light under the “Elmo “must be lit.

What if my Slides are not projecting? The projector needs to be set on “S-video” for the Slides to project on to the screen. There may also be a switch box; the light under “Slides” must be lit.

How do I turn off equipment? To turn of the computer: Click onto the start button and go to shutdown, click next to “shutdown” and click ok. To turn of the projector: Aim the remote toward the projector and click the power button. To turn off the Polycom and the cameraman there is switches on the back of both machines to switch them off. Finally, turn the main power switch off inside the cabinet where the computer is housed.

What do I do if I still need help? Contact the Help Desk, Extension 244.